Customer Support Specialist (Weekend Shift)

Driftwave builds tools used by thousands of remote workers every day. We are hiring for this role to keep that momentum: thoughtful scope, senior colleagues and no busywork. You will work full-time, collaborating with teammates across time zones.

What you will do

Be the friendly, knowledgeable first line of support for our customers

Own tickets from first reply to resolved — no hand-off bottlenecks

Turn recurring issues into documentation, macros and product feedback

Help customers get value fast across chat, email and video calls

Compensation is competitive and benchmarked to your region and experience.

What we offer

Async-first culture with minimal meetings and real ownership

Competitive salary, reviewed every year — no geographic penalty games

Fully remote — work from anywhere in your region with flexible hours

We review every application personally and reply within a week — usually faster.